Goals
Define the purpose of a department or division; they direct the actions of managers and employees and the functions of the department division or towards fulfilling the hotel's mission. Strategies
Are the methods a department or division plans to to achieve its use goals.
organizational Chart
A schematic representation of the relationships between positions within the organization. It shows where each position fits in the overall organization as well as where divisions of responsibility and lines of authority lie. Solid lines on the chart indicate direct-line accountability. lines indicate Dotted relationships that involve a high degree of cooperation and communication, but not direct reporting relationship.