A telephone operator answers all incoming telephone calls in a professional and courteous manner, and routes calls to the appropriate parties. lf a caller is seeking a telephone number, the operator looks it up computer or directory, and relays the information. In emergency situations, she dispatches the appropriate personnel. In certain environments, she may be required to screen each telephone call, getting the name and relevant details from the caller, before following an established protocol. She also processes any paperwork or records as required. Job opportunities