Dear All
I would like to update to you regarding viva email could not be sent to some of the
recipient and also hotmail.
The problem is because viva current internet connection ip address is black
listed.the cause of the problem can be varies such as mass sending out email to many
email address at once, by this IP address or may be some other company whichis using
the same IP address class with VIVA.
I have been in cooperation with Email server provider already and we have tried to
removethe IP from being black listed however the action shall be taken care by IP
address providerwhich is TOT. I have report the issue to TOT so now waiting for
their replyon how can they fix this for us or give us new IP address. The process
can takestime as they also have to investigate why their IP is being black listed.
My best advice for now is that sending email to these email address or domain name
below can still be done from vivacreativestudio.com but it can not be sent fromviva
ip address, it need to be sent from other IP address such as connecting your
notebook computer to use internet from 3G network of mobile phone instead.
While other domain or email address can still be sent and receive email normally
withviva permanent internet connection but please try not to sent mass email to many
recipient atonce because that how the email server algorith may see the as sending
out spam.
I will keep you update.
best regards
Songwoot W