Research literature indicates that for a matrix struc- ture to thrive, a development program specific to project managers is needed to establish a common language and understanding of management processes[15]. In the case study of this implementation, this certainly was true. One urgent problem in the implementation was uncertainty(beyond the list of roles and responsibilities) over the position of project manager since the new position had no history and little recognition. The solu tion used was the Bureau was as prescribed by the research literature provide mentoring. Mentoring sup- plied a forum for the new project mangers to receive direction and encouragement in performing their new tasks as well as educate key staff within the Bureau at to the duties of the new position. Weekly mentoring ses sions were initiated for the new project mangers and selected functional managers. The focus of these ses sions was on Department and City processes and how the project manager should participate in these pro cesses. Topics discussed in these training sessio included