The objectives of the front office department in Traders Hotel is mainly to encourage more walk-in guests to stay at the hotel to increase the occupancy rate of the rooms. Secondly, it is also to build a proper image of the Traders Hotel to attract more guests to staying at the hotel instead of choosing others. Besides that, the mission of the front office department in Traders Hotel is to establish and maintain the standards of quality within the front office department and always strive for the best of the best. Furthermore, the front office department is always the first hotel employees to interact with the guests of the hotel. Therefore, the front office department in Traders Hotel provides an ongoing and consistent training for all hotel employees to ensure that every hotel employees will perform well in their daily routine task. Lastly, the front office department in Traders Hotel’s employees always project a sincere and friendly manners to make sure that every hotel guests will satisfy with their services provided and also always anticipating and responding to hotel guest’s needs quickly, together with a genuine for their comfort.
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