behavioral modeling. Even when instruction are clear, the desired behavior still may not occur if the trainee does not know hoe to perform it. This problem can be overcome through behavioral modeling, which involves describing the behaviors to be learned to trainee, having a role model provide a visual demonstration of the desired behavior, allowing the trainees to imitate the desired behaviors, and giving feedback. The important thing is to show employee what needs to be done before asking them to do it. Thus, role models should show not only how to achieve desired outcomes but also how to overcome performance obstacles.