A structured questionnaire was developed considering
similar research realized in the US comparing perception in
Asian and Mexican restaurants (Lee, Niode, Simonne, & Bruhn,
2012). This questionnaire consists of two sections; first section
included general demographic information about respondents’
gender and age (Table 6), while the second section explored
statements covering perception on food safety and hygiene. It
consisted of 10 statements: Em e Employees; In e Inspection;
Hy e Hygiene; Co e Cooking; Qu e Quality, Ap e Approval; St e
Storage; Te e Temperature; Se e Serving; Da e Days (Table 7).
All statements gave the respondents the opportunity to rate
their degree of agreement with their perception on service
quality according to a five-point Likert scale from 1 “strongly
disagree”, 2 “disagree”, 3 “no opinion”, 4 “agree” to 5 “strongly
agree”.