Sorry for the inconvenience it brought to you.
After you hide IP, please click on the button Check IP Info to see which IP you are using browsing the Internet.
If there is still problems, please provide us with the picture of showing the software not hiding your real IP.
Please feel free to let us know if you need any help, and we'll be more than happy to assist you.
Warm regards,
Lily Ge
PlatinumHideIP Customer Service