She then apologised that nobody had phoned us immediately to point out the error. She apologised that we had been through so much hassle because of it. She said she would return the cheque and maybe the original issuer could correct this.
I have to say that Gill could not have been more helpful – and beats the three people from the Natwest National Helpdesk hands down for politeness and efficiency. She apologised no less than three times – which is three times more than any of the others [particularly the chap this morning who said it was unlikely to be sorted for at least five days!]
God bless you Gill, whoever you are!
[Bob has managed to bank cheques in the past issued to his various aliases …Mr, Rev, Robert, Bob, RH … so we don’t know why this one hit a glitch]