Forms:
DHL has form which is filled by their respondent about the specification of goods and where itcustomer want to deliver and it consist all the necessary information related to goods.
Computers:
Computer are used in DHL for data about the good and all pervious records of recenttransactions and for contact with other franchising.
Employees uniform:
Employees uniform also reflect the tangible element of DHL. By uniform a person can judge theorganization.