Negotiation is always used to try to manage this type of scenario. It was observed that lack of
communication is
the main factor remembered as a determinant of failure in IT projects. The formalization of
procedures and clarity of communications goals is something deficient in this type of company, and
the form of communication that projects require needs to be revised so that everyone in the
organization understands its real intention. Notice that in Figure 5 the majority of the
interviewees strongly agrees and slightly agrees that cooperation is important for group harmony;
disagreement is necessary to question changes; organizational conflict can be healthy if it build
new ways of working; flexibility during negotiations is necessary to give opportunities to
everyone; there must be
trust in and cooperation with other stakeholders.