Thank you for your recent enquiry about your go card balance adjustment. Your reference number is 114-605-204-5654.
The majority of adjustments are processed within 2-5 working days however, in some circumstances adjustments may take longer to process depending on a number of factors including complexity and type of investigation required.
If you have been incorrectly charged, an adjustment will be made to your go card balance and will appear in your transaction history when you next touch on at a card reader. Alternatively, if your go card is registered, you can check your balance and view a list of transactions online after the next use of your card.