Business Apology Letter Sample:
Addresser Name
Addresser Address
Addressee Name
Addressee Address
Dear ___________,
It is with great concern and regret we received your e-mail outlining the problem you had with our service.staffs were unhelpful there was no representative
from Thai Treasure Tours present to help deal with the situation
AND DATE IT OCCURRED).
First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention.
We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (provide number). We look forward to continuing serving you as a valued customer.
Thank you for your invaluable support,
Addressee name and signature
Our troubles began at the airport where our outward flight was delayed for over
two hours. The check-in staffs were unhelpful and there was no representative
from Thai Treasure Tours present to help deal with the situation. We finally took off
at 5.30 pm and eventually arrived at the hotel in the evening, tired and frustrated
with having wasted the first day of the holiday.