Suppose you use several methods to communicate: email, team chat app, and Zoom. You want to ask your project manager a question about a task that needs to be done today, but you’re not sure where to do it. Which channel should you use?If you’re confused, your team will be too. The way around this problem is to have a documented standard operating procedure (SOP) that tells your team members where they communicate which information. For example, important announcements and updates are sent through email, meetings are done on Zoom, quick task-related messages go to your team chat app, etc. If you have a documented procedure, your team members will know where to communicate their message at all times.