Cloud services are faster and more efficient which improves
customer service by decreasing waiting times and providing a
more personalized service on arrival. Hotel staff could be
aware of a customer preference for room, food and leisure
activities before arrival and cater for their requirements in
advance. Cloud also removes geographical barriers and
extends services to anyone anywhere in the world. This is
particularly important for customers which are on holiday
abroad and want to connect with the online travel agent at
home who can utilize the cloud service to connect.