Manage delivery IT production systems and service within all scope of system OS windows /Linux Server
• Administration, maintenance and upgrade of server operating systems
• Support day-to-day operational incidents and change processes on a daily basis
• Monitor System resource performance to ensure that the systems are operating at a high performance consistently
• Lead system service tuning effort
• Storage management, day to day operate logical volume and capacity management. Produce Storage design and tactical implementation of the storage platforms for, File servers, Microsoft cluster servers, and virtualized server farms are essential
• Investigating and coordinating with peers/cross team to perform root cause analysis and provide a the long term solution in problem management
• Document Work instruction documents to be deployed to the First line support team
• Monitor systems trends and prevent occurrence of incidents, problems and errors and improve overall system performance.
• Participate in change management of CCB meeting
• Support system operations align with ITIL practices
• Stand by on call (if required) for consulting System operator and 1st Line support team