“Higher expectations provide excellent motivation for new ideas,
approaches, and performance.”
“We have fifteen years of specific and broad measures of customer
satisfaction, thus these answers are based on a set of responses from
an adequate sample of our customers.”
“It’s the golden rule in this marketplace: we have to meet customer
demands, or we lose the business.”
“Confluence between personal and professional life is driving accelerated
expectations fueled by technology, global travel, and lifestyle
orientation.”