RETURNS & EXCHANGES
We hope that you will be completely delighted with your purchase. If not, upon proof of purchase, you can easily return any item to a Mecca Cosmetica or Mecca Maxima store within 14 days for a refund and within 90 days for a store credit. We do not accept returns after 90 days unless goods are faulty, do not match the description, or do not perform their function. Visit our Store Locator to find your nearest store. If you cannot visit a Mecca Cosmetica or Mecca Maxima store then please call our Customer Service team on 1800 007 844 for assistance.
RETURNING ITEMS RECEIVED AS A GIFT
An item that was received as a gift can be returned for an exchange, store credit or gift card provided you have a gift receipt as your proof of purchase. Refunds are not available for gift returns.
If purchasing a gift for someone, we are able to include a Gift Receipt for the recipient. Gift Receipts display the item, but not the price, and enable the recipient to easily exchange the item(s) at any Mecca Cosmetica or Mecca Maxima store.
If you would like to return an item that was purchased by a Mecca Gift Card or eGift Card, your refund will be credited via either a store credit or another Gift Card.
Any funds charged to a credit card will be automatically credited to the same card.
Once your refund has been processed, please note that it can take your credit card provider 1 to 7 working days to credit your account