(3)Finally, the Guidelines for Behavioral Performance of Reference and Information Services Professionals on approachability, interest, listening/inquiring, searching, and follow-up are incorporated through specific references into the Professional Competencies for Reference and User Services Librarians.
Definitions: Reference and User Services Librarians: Librarians that assist, advise, and instruct users in accessing all forms of recorded knowledge. The assistance, advice, and instruction include both direct and indirect service to patrons.