Neopets has a community for users to chat with and contact other users. Each user has their own profile they can edit with HTML and CSS and are represented by avatars provided by the website, as users cannot upload their own. Users may request other users to be "Neofriends" or block other users from contacting them. To comply with COPPA, users under 13 years of age cannot access any of the site's communication features without sending in parental consent via fax.[13] The main features include:
• NeoMail, a personal in-game communication system like regular email. Users can write messages to other users and restrict who can contact them through NeoMail.
• Neoboards, public discussion boards for on-topic discussions. Users can enter their own "neoHTML", a restricted form of BBCode, to customise their posts and signatures.
• Guilds, groups of users with similar interests and their own message board.
Discussions through these features are restricted and may not involve topics such as dating and romance or controversial topics like politics and religion. Continuous moderationis performed by paid Neopets staff members, and users can help moderate the site by reporting messages they believe are inappropriate or offensive. Messages are also automatically filtered to prevent users from posting messages with profanity or lewd content.