Learning refers to changes in behaviour caused by information and experience. The
consequences of behaviour strongly influence the learning process. Thus behaviour resulting in satisfying consequences tends to be repeated. For example, if a consumer
buys a hair gel that he believes makes him appear trendy, he is more likely to buy the
same brand next time. In fact, he may continue to purchase the brand until he is no
longer satisfied with it. If the consumer’s hair subsequently starts to look out of condition, he may switch allegiance to an alternative brand.