That was nice to talk with you just now ka.
Regarding to our discussion over the phone, please help to contact your customer complaint department about this case that the refund shouldn’t absorb by hotel.
I also attached the letter that Hotelbeds sent to customer to clarify he cannot stay at LiT hotel on 2nd night and moving customer to another hotel was actioned by Hotelbeds.
Should you need further discussion or any assistance, please do not hesitate to let us know ka