Passengers arriving and departing through HKIA must
clear immigration, so we work closely with the Immigration
Department to reduce processing time and minimise
delays. During the year, 100% of departing Hong Kong
residents and 99.8% of departing visitors queued for less
than 15 minutes at immigration. For arriving residents and
visitors, the figures were 100% and 99.6%, respectively.
These numbers beat our target of processing 98% of
residents and 95% of visitors for both arrivals and
departures within 15 minutes.
Our focus on efficiency also extends to helping travellers
to handle and recover lost and found items at HKIA
with an average of 20,000 cases each year. In 2013, we
upgraded our system to let front-line staff upload photos
and a detailed description of found items into a central
database as soon as they are discovered. The new system
boosted our recovery rate to 36% in 2014/15, up from
26% a year earlier.
To help passengers have a pleasant and comfortable
journey, we have experienced front-line staff and
well-trained Youth Ambassadors stationed throughout
the airport. This year, we added a new customer service
counter in the Meeters and Greeters Hall
Passengers arriving and departing through HKIA mustclear immigration, so we work closely with the ImmigrationDepartment to reduce processing time and minimisedelays. During the year, 100% of departing Hong Kongresidents and 99.8% of departing visitors queued for lessthan 15 minutes at immigration. For arriving residents andvisitors, the figures were 100% and 99.6%, respectively.These numbers beat our target of processing 98% ofresidents and 95% of visitors for both arrivals anddepartures within 15 minutes.Our focus on efficiency also extends to helping travellersto handle and recover lost and found items at HKIAwith an average of 20,000 cases each year. In 2013, weupgraded our system to let front-line staff upload photosand a detailed description of found items into a centraldatabase as soon as they are discovered. The new systemboosted our recovery rate to 36% in 2014/15, up from26% a year earlier.To help passengers have a pleasant and comfortablejourney, we have experienced front-line staff andwell-trained Youth Ambassadors stationed throughoutthe airport. This year, we added a new customer servicecounter in the Meeters and Greeters Hall
การแปล กรุณารอสักครู่..