it might be due to the token problem after the token has been used for 4yrs.
there is a rules that stated in the manual user guide. You may call and give your token serial number to bank tomorrow and ask them to re-set. Administrator cannot do this.
This is your token number 1494736956
I'm going off now
Do let me know the status after you call the bank for your token issue.
Tell them that administrator has tried to reset the `3 times failed attempt' and password but still cannot work.