3.0 Methodology
This study utilized a cross-sectional survey research design to answer the question posed by this enquiry.
Employing Weiss, Dawis, England, and Lofquist’s Minnesota Satisfaction Questionnaire for the study (1967),
various intrinsic and extrinsic items were measured to assess their effect on the job satisfaction of hotel front
office managers. To achieve this, a survey instrument was designed to gauge the job satisfaction perceptions of
hotel front office managers from hotels of various sizes and service types within an internationally recognized,
American, lodging ownership and management company (hereafter, “the participating hotel company”) at a single
point in time. The participating hotel company’s portfolio encompassed five internationally recognized brand
names, consisting of over 700 limited-service and full-service hotels. Prior to first-class mail distribution, a
validity check of the survey instrument was conducted among a convenience sample of ten hotel front office
managers.