Thank you for your email and getting back to us. I would like to let you know that by using SiteMinder 2-way XML updates are processed in a 30 second - three minute window, greatly reducing the risk of duplicate bookings as compared to traditional methods. The integrity of the data is also not compromised with this automated process.
Also, the two-way XML uses encrypted data and SiteMinder is a connection between the channel and the hotel - we do not see any of the guests details and all the information remains completely private.
I will forward your comments to the executive team, but I urge you to reconsider and use the two-way XML or risk having the channel disconnected since our clients expect this level of service that we have promised them.