Moore and Kearsley (2012) believe interaction is essential in teaching online and a desirable element for instructors.
Wasilik and Bolliger (2009) found that more satisfied online instructors had a “high level of interaction with online
students” (p. 177) compared to less satisfied instructors. The authors point out that both quantity and quality of
interaction is a critical element in faculty satisfaction. Quality interaction is also a motivating factor for faculty (Hiltz,
Shea, & Kim, 2007).