Our solution
When orders are received, the warehouse management system software (WMS), groups them into batches. It then determines how much of each type of product is needed to fill all of the orders within the batch. For instance, if 20 customers order Aloe Vera Gel, then the software will direct workers to pull 20 containers of Aloe Vera Gel from storage at the same time, rather than making 20 separate trips.
To select the batches, iHerb uses a voice system that combines software and headsets that are worn by workers. Using voice directed technology, the system will speak audible directions that the workers follow. It tells them where to go in the shelving to gather, or “pick,” the needed products, and how many are to be selected for each batch of orders. Using a microphone attached to their headset, the workers then speak back to the system to confirm that they have indeed pulled the right items. This technology provides speed and accuracy, while also keeping the hands of the workers free to move the products.
Once the batch is selected into plastic totes, they are placed onto a conveyor for transport to a processing area where the batches are broken down to individual orders. This area is divided into small work cells known as put stations. On the sides of the stations are rows of bins. Each of these bins will be used to accumulate a customer order. The size of the bin used depends on the products and the size of the order.