Hi,
In an effort to provide quality service on your case, I wanted to take a moment to inform
you that i am off shift now and I will
have no access to my emails and voice mail . When return i will review your case to see if there are any updates you
posted to it. If there are, will take the necessary action upon my return.
You can update your case directly from CCO:
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case
As a last measure please call the Global Contact Center (GCC) and explain your situation,
referencing the case number. One of our Customer Response Personnel will ensure that you
get the assistance you need.