QM-01 Rev.00 date 01/07/2010. Sampling; Action Plan such as customer satisfaction 95%, service on plan 99% and KPIs monthly report. (Action Plan) approved by MD. Input to management review 2/2013 date 12/11/2013. such as customer satisfaction Jul-Nov 2013 avg 97.03 %, service on plan Jol-Nov 2013 99.82 %.