And it can only be resolved if there is far more informed and meaningful dialogue: more dialogue between employers and workers, on a far wider range of questions concerning the undertaking as a whole, than is yet the case; more dialogue between the trade unions and their members, so that the eventual terms of a plant-level or nationwide settlement concluded by the leadership are broadly acceptable to the members. Such dialogue has unfortunately all too frequently been lacking; but it is the only means by which the workers' grievances and frustrations - whether or not they are substantial - can be known and understood.