Tacit knowledge exchange. As systems and services become more complex,
much of the knowledge associated with their development and operations cannot
be codified in an email attachment sent to a supplier. Such tacit knowledge
exchange supports discussions over specifications with a supplier; exchanging
benchmarking information with a competitor; or supporting a customer—all
made easier, faster, less expensive and more effective when conducted within a
cluster—using face-to-face and chance meetings. A related phenomenon is
knowledge spillover, which as Rodrı’guez-Posea and Crescenzi (2008) argue
‘‘the process of knowledge accumulation gives rise to spillovers that could
benefit a whole set of potential (intended or unintended) beneficiaries.’’ Much of
this knowledge exchange takes place informally, between programmers, traders,
technicians, and growers—depending on the type of cluster involved.
Tacit knowledge exchange. As systems and services become more complex,much of the knowledge associated with their development and operations cannotbe codified in an email attachment sent to a supplier. Such tacit knowledgeexchange supports discussions over specifications with a supplier; exchangingbenchmarking information with a competitor; or supporting a customer—allmade easier, faster, less expensive and more effective when conducted within acluster—using face-to-face and chance meetings. A related phenomenon isknowledge spillover, which as Rodrı’guez-Posea and Crescenzi (2008) argue‘‘the process of knowledge accumulation gives rise to spillovers that couldbenefit a whole set of potential (intended or unintended) beneficiaries.’’ Much ofthis knowledge exchange takes place informally, between programmers, traders,technicians, and growers—depending on the type of cluster involved.
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