In this paper we use the concept of ‘‘creative tension’’ from the lean production philosophy to reconcile
the need for added value and cost control in logistics. Due to thin profit margins, a managerial
orientation on logistics employees as a source of costs rather than a source of added value prevails.
However, to foster employee well-being and organizational effectiveness, a fit is needed between the
job characteristics influenced by the need for process control, and workers’ need for autonomy and
creativity in their jobs. The fit hypothesis was tested across two logistics service providers. Results from
both studies indicated that challenging and enabling workers to creatively use their talents and skills in
daily work will most likely lead to positive results.