-Check on VIP reservations, complete their pre-registration formalities.
-Allocate rooms to all arriving guests.
-Maintain up-to date information on room rates, current promotions, offers and packages
-Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
-Co-ordinate with housekeeping for clearing of rooms.
-Collect Guest feedback during guest departure along with his likes and dislikes.
-Perform basic cashier activities as and when required.
-Maintain guest lockers for safe custody.
-Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
-Give proper and complete handover to the next shift
-Should be able to handle all guests without bias or prejudice.
-Follow the house rules and policies laid down by the management.
-Adhere to strict staff grooming and hygiene standards.
-Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.