Human Heavy-Lifting
When you ask M a question, the AI works to understand what you’re asking and formulates a response. But rather than sending it to you, the system sends this response to human “trainers”—customer-service types who work alongside the Wit.ai team inside Facebook’s new building in Menlo Park, California. These trainers then decide what else must be done to provide what you’re looking for (see image below). According to Lebrun, the AI can do most of the work for simpler tasks, like telling a joke. It’ll query an Internet joke API—a service that supplies jokes—and a trainer will approve the joke if it’s funny. For more complicated tasks, such as making a driving test appointment at the DMV, the humans will do most of the heavy lifting. They’ll actually place a call to the DMV. In doing that heavy-lifting, the humans generate a roadmap for how particular questions should be answered. “Everything the trainers do, we record every step,” Lebrun says. This includes what websites they visit, what they say when calling the DMV, what they type in response to M users, and so on. In the future, this data can help drive a more advanced system based on deep learning, a form of AI that masters tasks by analyzing enormous quantities of information across a vast network of machines. Roughly speaking, these networks mimic the web of neurons in the human brain. Such neural nets have already proven enormously effective in identifying images, recognizing speech, targeting ads, even teaching robots to screw on bottle caps. And after hiring an NYU computer science researcher named Yann LeCun, Facebook is a leader in this increasingly important field. The company now uses neural nets to recognize faces in photos posted to its social network and identify what you’re likely to want in your News Feed. With M, it aims to push the technology further still.
มนุษย์หนักเผยWhen you ask M a question, the AI works to understand what you’re asking and formulates a response. But rather than sending it to you, the system sends this response to human “trainers”—customer-service types who work alongside the Wit.ai team inside Facebook’s new building in Menlo Park, California. These trainers then decide what else must be done to provide what you’re looking for (see image below). According to Lebrun, the AI can do most of the work for simpler tasks, like telling a joke. It’ll query an Internet joke API—a service that supplies jokes—and a trainer will approve the joke if it’s funny. For more complicated tasks, such as making a driving test appointment at the DMV, the humans will do most of the heavy lifting. They’ll actually place a call to the DMV. In doing that heavy-lifting, the humans generate a roadmap for how particular questions should be answered. “Everything the trainers do, we record every step,” Lebrun says. This includes what websites they visit, what they say when calling the DMV, what they type in response to M users, and so on. In the future, this data can help drive a more advanced system based on deep learning, a form of AI that masters tasks by analyzing enormous quantities of information across a vast network of machines. Roughly speaking, these networks mimic the web of neurons in the human brain. Such neural nets have already proven enormously effective in identifying images, recognizing speech, targeting ads, even teaching robots to screw on bottle caps. And after hiring an NYU computer science researcher named Yann LeCun, Facebook is a leader in this increasingly important field. The company now uses neural nets to recognize faces in photos posted to its social network and identify what you’re likely to want in your News Feed. With M, it aims to push the technology further still.
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