To help ensure that the implementation of the KM initiative will
remain successful throughout stage 4, it is recommended that the following
steps should be taken:
• Establish a central cross-functional KM group that will be tasked
to create an expansion strategy; identify the required manpower,
financial and material resources; and address any confusion that
may arise from rapid growth.
• Obtain or develop from other units of the organization the resources
that will be needed to successfully support the expansion of KM
initiatives.
• Communicate the KM strategy and the successful results of the pilot
projects throughout the organization using vigorous promotional
and marketing methods.