The material in this artcle was first made public as part of a keynote speech entitled "Mastering the
Maintenance Process"given by the author at the International Maintenance Conference in Bonita
Springs, Florida on 6 December 2004. It was combined with additional material from Drew Troyer,
P.E., CMRP ,VP of Noria Corporation, and co- presented at the Reliability World Conference in San
Antonio, Texas on 27 April 2005.