Moreover, organizational variables (Supervisor, Coworker, Leadership, and Incentive)
have a significant positive effect on Knowledge Use—both directly and indirectly
(H8–H13). Specifically, Leadership and Incentive have a direct influence on
Knowledge Use (H11 and H13), implying that success of KM efforts through use of
available knowledge starts with securing buy-in and commitment of senior management.
Along with this commitment, organizations need to put in place a set of incentives
aimed at promoting knowledge sharing and teamwork. In a climate of downsizing
and attrition due to retirements, crucial organizational knowledge can easily be lost to
a firm. To prevent such losses, knowledge sharing is critical, but this is something that
does not occur naturally with employees. According to Hubert Saint Onge, Principal
of Business and IT Consultancy at Saintonge Alliance,