Dear Phuket Tourist Police,
Hi, i'm Ediyanto from indonesia.
Recently i have a trip at phuket with my family. My trip on 14 till 18 october 2015.
At Phuket airport i rent a car with Nine Car Rent at airport arrival counter for 4days at 4000baht. I rent Honda City with silverstone colour starting that day.
The problem that i have is the rental call me recently told that i didn't return the car.
I already return the car at the airport and make cash payment on 18 October 2015 around 7am because my flight to Kuala Lumpur malaysia on 8.10 am.
I arrived at level 2 departure gate and ask permittion with airport officer to park infront of departure gate for awhile because i have to return car rental. And the officer at the airport agreed and i ask the place to return the car.
He told me that i have to go to level 1 arrival gate.
So i enter to departure gate level 2 and go to level 1 by lift at the corner.
After i reach level 1, i ask permittion to the officer there to enter arrival hall because i have to return the car key and make payment.
The i went to the rental counter to return the car but nobody there. I go out from arrival hall again and ask the officer and maybe police at the airport.
The officer than find someone and gift the rental receipt to one guy.
Than that guy and me enter again with officer permittion to arrival hall.
He go stright to the counter i rent a car and take his bag there that make me believe he is PIC at that counter.
Afterthat we go together to lift to level 2 departure hall. We go to infront of the departure hall street and check all the car visibility and fuel. That he said ok no problem i can make payment.
I did payment on the spot 4000baht and left the car key to him and ask him to sign at my receipt.
He didn't sign but writen down his name Pisittporn and unfortunately i forget to take his picture.
Now, the rental still call me and want the evidence that i already return the car or pic of the guy that i have returned.
For me if they really missing the car and really wanted the guy pictures. They can have it from airport CCTV. Because
1. i know this guy from airport officer
2. This guy can enter arrival gate or departure hall without any permittion with the officer
3. He walk with me at level 1 to level 2 which i believe that CCTV at airport can show this guy with clear pictures.
I believe this is SCAM from car rental do to tourist at phuket if we are negligent.
Pls help me to keep or process this report since i already went back to indonesia via malaysia.
Its really make me feel not save at Phuket and bad vacation i ever had.
Thank you