The functional perimeter of ERP systems expands into its adjacent markets, such as
customer relationship management, decision support systems, and e-business, making
systems less inward looking. Other value-added aspects of the newest systems
include product configuration, field service modules, and internet self-service
capabilities that extend system access to more users and/or business partners (Porter
and Miller, 1985).
The functional perimeter of ERP systems expands into its adjacent markets, such ascustomer relationship management, decision support systems, and e-business, makingsystems less inward looking. Other value-added aspects of the newest systemsinclude product configuration, field service modules, and internet self-servicecapabilities that extend system access to more users and/or business partners (Porterand Miller, 1985).
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