ooking.com posts as many guest reviews as possible to ensure that potential customers can gain the most realistic possible picture of the property. In our experience displaying a mix of positive and negative comments adds credibility to your review set - publishing only positive reviews could seem suspicious and discourage customers from booking.
Comments are removed only if they go against our policies, namely:
• Contain profanity, sexually explicit or violent content, hate speech, discrimination, or threats
• Mention full names (first + last name), or include personal attacks relating to named personnel
• Promote illegal activities (e.g. drugs, prostitution)
• Contain content that is exclusively about a competitor and/or Booking.com, with no relation to travel
• Mention websites by name, include emails and/or addresses, phone numbers, credit card details
• Contain politically sensitive content
We understand that you have received a review that might be displeasing, but this review simply reflects the guest’s own subjective experience. Please note that reviews that are older than 24 months will be removed from the system automatically in order to focus on more recent experiences and evaluations.
If you have any questions or concerns, please do not hesitate to contact us.
Kind regards,