In response to its 1999 Baldrige feedback report, Collin expanded the development planning process for the LT and directors to include a 360-degree assessment of their individual performance against the appropriate Competency Model. Interviews, one-on-one meetings, and other 360-degree feedback tools are used to gather input and prepare a gap analysis. The results are fed back to the leader and serve as an additional input to the development planning process described above. In 2006, Collin initiated 360-degree feedback at the team level to measure the effectiveness of team synergy. Results confirm that both measures of effectiveness (EO and team) provide better input to the development process.