BUPA’s expertise in call centres has enabled it to establish a 24-hour free health advisory service delivered by a team of qualified nurses. The service provides personal, informed guidance and support to customers, available any time they need it.
Read more: http://businesscasestudies.co.uk/bupa/using-call-centres-to-deliver-customer-solutions/conclusion.html#ixzz3YWMnxpp5
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