Returns – You can return or exchange unwanted items within 35 days of purchase with a valid receipt or parcel summary document.
If your receipt or parcel summary document has expired or has been lost, we will offer you a credit receipt or exchange to the value of the last known selling price. Items with expired receipts and parcel summary documents cannot be sent back via post, they will returned to the sender.
For items bought online, you can return to any UK store (excluding Simply Food or Outlet stores) or you can return your item by post using the label provided.
Postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. For large items that cannot be sent in the pre-paid package, please arrange for collection by us promptly at your cost (£50).
Please note that items must be returned in their original packaging and in a re-saleable condition.