all employees to answer questions from categories such as
training, development and career, strategy and way of working. In
this way everyone at Virgin Media is able to contribute to making
the company a place in which they all love to work. The company
has seen year on year improvement with the 2012 results showing
82% of Virgin Media’s workforce is engaged.
All Virgin Media technicians are managed through the ‘Your Story
Framework’ for career progression. This includes regular meetings
to discuss performance, review progress against set objectives
and develop plans which offer a clear career ladder to enable
progression within the company. This approach ensures fairness
and consistency and also offers opportunities for progression in
salary. This framework directly supports Maslow’s higher order
needs. As Francis, a female apprentice says: