To monitor and improve the outsources processes to ensure that all processes are in line with quality system and maintain overall quality system ensuring product quality and customer satisfaction
• Supervise and improve production process of Hamper Co-packers ensuring productivity and always in line with quality system
• Supervise and improve QC/QA function of Hamper Co-packers ensuring product quality and customer satisfaction
• Review all quality records of Hamper Co-packers
• Release Raw Material and Finished Goods of Hampers
• Update Quality Plan for Hampers
• Handling customer complaint related to Hamper Co-packers’ activities
• Handling complaint note and rejection note related to Hamper Co-packers’ activities
• Ensure that all outsources activities work properly based on quality system
• Inspect spray dry process to comply with our SPI
• Supervise and improve spray dry process ensuring always in line with quality system.
• Issue COA of concentrated EOC produced by CTL
• Control Department’s Document: Process flow & Specification, Process validation and monitoring report, Standard Testing methods and rework procedure