- There is no specialisation of performance measurement for 3PL;
- Consideration is mainly focused on financial or costs aspects;
- One problem with performance measurement is that the main focus is given to individual business performance, instead of performance of the whole supply chain. To measure performance in the supply chain, with different owners, horizontal measurements instead of vertical are useful. Those measurements should cover aspects of productivity, cost, service and customer and employee satisfaction;
- The specification of used indicators is very unclear and still not optimized. In a study of customer perception of 3PLs, over 90 % of the businesses said that they are considering further development of their KPIs to evaluate their 3PL business (Wilding & Juriado, 2004). This indicates dissatisfaction with the KPI that have currently been used.