The fire alarm went off in the middle of the night and we followed the indicated escape route. But the back stairs were blocked with boxes and we had to go back to the main stairs. In a read emergency this would have been very dangerous.
We all had to stand in the street which was cold and dark. The hotel staff did not seem to know what had happened. We were allowed back in after about an hour. Only later did we find out (from another guest) that there had been a minor fire in the boiler room.
There was no heating the next day because of the boiler fault. We asked the housekeeper for extra blankets but none came.
The next morning we complained about the blocked fire stairs at the front desk and they apologized, but in the evening the boxes were still there.