Relationships
I communicate confidently in a clear,
concise and articulate manner –
verbally and in written form
I actively listen and confirm my
understanding by asking appropriate
questions
I communicate with empathy
I adapt my communication style to
meet the needs of the situation and
audience
I minimise the impact of my potential
blindspots by deliberately engaging
with people different to me
I build rapport quickly with others
and engage personally with my
colleagues and clients
I keep others well informed about
progress and outcomes