Dear all
First of all, I apologize for all errors that your employees should have walked through for last 3 days. After intensively looking into details of errors, I realized that it is not something that Concur can figure out and solve within a couple of days, and because Concur is the expense system that someone in your country should be using almost every day, I decided to revert back all employees’ profile to the status to before-change (back-up data dated on 18 Mar) so that your (and my) colleagues can submit expenses. There may be minor discrepancies between end Mar and 20 Mar, if you made any changes through system, but still the system will work as normal and you can continue to use the system.
In case that your colleagues report that she/he cannot find proper expense types, then you can advise to discard existing (un-submitted) expense reports and create new ones. If the person continues to see errors, that may be something that I do not know. Then please share the details with me.
As a next step, I will discuss with the project team about how to remove such mishaps when trying to interface CPL to Concur.
Lastly, thank you for your patience for last 3 days.